Technical Support Specialist

1 week ago


Melbourne, Victoria, Australia Allan Hall Business Advisors Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at MM Security Group in Clayton South. As a key member of our support team, you will provide technical assistance and guidance to customers across Australia.

Job Responsibilities
  • Provide expert technical support for alarm systems, access control, IP CCTV, intercoms, and IP camera systems
  • Address customer enquiries and manage escalations from profit center locations
  • Investigate product issues, identify root causes, and collaborate with manufacturers to deliver effective solutions
  • Test and assess new products, creating detailed reports to improve product understanding
  • Lead presentations and product demos, maintaining and enhancing the technical knowledge base
About You

To succeed in this role, you will need to be:

  • Eager to learn and deepen your technical knowledge
  • Curious and analytical, with a passion for finding long-term solutions
  • Tech-savvy, with a solid grasp of networking and IP principles
  • A creative problem solver, able to resolve technical challenges with innovative solutions
  • A customer-focused individual, with excellent communication skills
  • A team player, collaborative, patient, and empathetic
What We Offer
  • A competitive salary of $80,000 per annum, plus superannuation
  • Ongoing training and support to help you grow your technical skills
  • The opportunity to work with industry-leading brands and contribute to our success
  • A dynamic and supportive team environment

Please note that only successful candidates will be contacted for the next stage of the recruitment process.



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