Customer Service Liaison

1 week ago


Canberra, ACT, Australia UniLodge Australia Pty Full time
About the Role

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Coordinator. As a key member of our team, you will play a vital role in delivering exceptional customer service and creating a positive experience for our student residents.

Key Responsibilities
  • Provide exceptional customer service and support to our student residents, responding to their queries and concerns in a timely and professional manner.
  • Assist with a range of enquiries related to student residency, studies, and general needs, providing accurate and helpful information.
  • Monitor and report concerns and/or issues relating to resident safety and wellbeing, escalating as needed.
  • Coordinate and execute administrative duties, including incoming and outgoing mail, filing, and other tasks as required.
About Us

At UniLodge Australia Pty, we pride ourselves on our commitment to delivering exceptional customer service and creating a positive experience for our student residents. We are a dynamic and supportive team, and we are looking for someone who shares our values and is passionate about delivering excellent customer service.

We offer a range of benefits, including access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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