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APS5 Customer Liaison Officer

2 months ago

Canberra, ACT, Australia Atlam Group Full time
About the Role

We are seeking enthusiastic and empathic individuals with great communication skills to join our team as APS5 Contact Officers. As a key member of our Service Delivery Branch, you will be responsible for managing the end-to-end process for applications made under the National Redress Scheme.

Key Responsibilities
  • Liaise with applicants to provide empathic, survivor-focused, trauma-informed support
  • Receive and validate applications, assessing and developing recommendations based on the legislation
  • Advise outcomes to applicants in a timely and professional manner
  • Work collaboratively with the Service Delivery Branch to ensure seamless delivery of services
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to make a real difference in the lives of survivors
About Us

Atlam Group is a leading provider of services to the Federal Government. We are committed to delivering high-quality services that meet the needs of our clients. If you are a motivated and empathic individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.