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NDIS Customer Service Officer

2 months ago

Canberra, ACT, Australia Nexia Full time
About the Role

Nexia Canberra is seeking a highly motivated and customer-focused individual to join our NDIS Division as a Customer Service Officer.

As a key member of our team, you will be responsible for providing exceptional service to our clients, managing their plans, and ensuring their needs are met.

Key Responsibilities
  • Provide high-quality plan management services and advice to participants
  • Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints
  • Maintain positive relationships with internal and external stakeholders, including service providers
  • Manage a variety of inbound customer enquiries and correspondence, including account enquiries
  • Contribute to and conduct data reconciliations to ensure data integrity is maintained
Requirements
  • Willingness to learn and develop an in-depth understanding of the NDIS Pricing Arrangement, Operational Guidelines, and legislation
  • Sound understanding of best practice service management principles and practices
  • Excellent problem-solving skills and customer focus to deal with enquiries with diplomacy and tact
  • Exceptional communication skills
  • Strong attention to detail
  • Proven ability to work with minimal supervision and to prioritise work within tight timeframes in a dynamic office environment
About Nexia Canberra

Nexia Canberra is a leading provider of accounting and advisory services, with a strong commitment to delivering exceptional client service and support.

We value diversity and inclusion, and welcome applications from candidates from all backgrounds.

As an equal opportunity employer, we are committed to creating a workplace that is inclusive and respectful of all employees.