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Home Building Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Metricon Full time

Job Summary:

We are seeking a highly organized and customer-focused Home Building Support Specialist to join our team at Metricon Homes in South Australia. As the largest home builder in Australia, we pride ourselves on delivering quality, service, and award-winning living solutions for Australian families.

About the Role:

In this pivotal customer contact role, you will proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process. You will work closely with experienced Site Managers to get our customers to settlement with minimal touch points while entering information into our Clickhome Database to drive the jobs through. This is a parkside office-based role that offers a unique opportunity to learn and grow with a leading company in the industry.

Key Responsibilities:

  • Proactively managing customer expectations by ensuring clients are regularly updated on the status of their home
  • Effectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolution
  • Maintaining customer files with relevant contract, variations, and other required documentation
  • Creating workflow, completing tasks as they arise
  • Providing all relevant documentation, including compliance certificates, to nominated Building Inspectors
  • Confirming with Site Managers that inspections are complete to achieve occupancy permits
  • Cordinating the installation of gas lines/meters with authorities using CPT reports
  • Cordinating electricity disconnections with service providers upon settlement
  • Maintaining accurate and up-to-date client information in the database
  • Completing and managing data entry and report compilation
  • Maintaining and developing thorough knowledge of Metricon products, services, and processes to confidently interact with clients

What We Offer:

  • A competitive salary package of $80,000 - $90,000 per annum, depending on experience
  • Ongoing learning and development opportunities to help build your skills and reach your potential
  • Clickhome Database training through your Team Leader
  • A supportive Management Team that prioritizes employee wellbeing and career growth
  • No two days are the same, and you'll have the opportunity to learn and develop new skills every day
  • Access to attractive housing discounts on our award-winning homes
  • Free flu vaccinations, nutrition, and mental wellbeing programs
  • 24/7 access to our LifeWorks confidential support program
  • Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big name brands

Requirements:

  • Experience in a customer-focused role with conflict and problem management focus
  • Able to read plans and knowledge of contracts an advantage or built a home before
  • Proven ability to work in a pivotal customer contact role in a customer-focused, time-critical working environment
  • Highly organized with the ability to multitask and deal with a variety of activities
  • Highly developed interpersonal and communication skills
  • Proven ability to work in a positive and professional manner in a goal-oriented environment
  • Intermediate Microsoft WORD, EXCEL, and OUTLOOK computer skills
  • Some experience in using database systems an added advantage