Technical Support Specialist
1 week ago
James Hardie Industries is a leading global manufacturer and marketer of fibre cement building solutions, delivering premium quality products that empower homeowners and trade professionals to achieve their dream homes.
We are committed to providing a foundation of 'Zero Harm' and creating a positive impact in communities. Our company culture is built on relentless focus on achievement, learning, and continuous improvement.
The OpportunityThis role offers a unique chance to join our Sydney-based team as a Technical Support Specialist, providing exceptional technical support to internal and external stakeholders.
You will be working closely with architects, builders, sales teams, and other key stakeholders to deliver world-class customer service and drive business growth.
- Main Responsibilities:
- Provide AU-wide technical support utilising internal methods and technologies for builders, architects, salespeople, and the general public.
- Respond professionally (verbal or written) to external and internal technical enquiries to ensure risk minimization.
- Offer Level 1 to Level 3 phone and email technical support to all internal and external stakeholders.
- Assist the claims department in completing claims processes efficiently.
- Manage the Take-Off service, ensuring Service Level Agreements (SLAs) are met.
- Tertiary qualifications in Building, Engineering (Civil) or Architecture are essential.
- Experience within the trade or building industry is highly desirable but not necessary.
- You should be a team player with excellent customer service skills, preferably in a call centre environment.
- Solid written and verbal communication skills are crucial.
- Strong time management skills and multitasking ability are required.
- Proficiency in Microsoft Office (Word, Excel, Outlook) with an aptitude to learn new software and systems is necessary.
- Enjoy stable growth at a global building products manufacturer.
- Participate in a bonus scheme for all eligible employees.
- Benefit from product discounts.
- Take advantage of paid parental leave policies.
- Pursue professional development opportunities domestically and internationally.
- Access thousands of free self-development modules via James Hardie University.
- Attend annual business conferences and award gala dinners.
- Enjoy free annual health checks.
- Utilize employee assistance programs for you and your immediate family members.
- Access hassle-free onsite psychologists and physiotherapists at select locations.
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