Technical Support Specialist

4 weeks ago

Sydney, New South Wales, Australia James Hardie Full time
Role Overview

James Hardie Industries, a leading manufacturer of high-performance fibre cement and fibre gypsum building solutions, seeks a highly skilled Technical Support Specialist to provide exceptional customer service and drive business growth.

About the Role

This exciting opportunity is for a talented individual to join our team in Sydney CBD, providing technical support to customers, including architects, builders, salespeople, and the general public across Australia. As a key member of our team, you will be responsible for:

  • Providing technical support via phone and email to ensure excellence in customer service and drive business growth.
  • Responding professionally to external and internal technical enquiries to minimize risks.
  • Delivering Level 1 to Level 3 phone and email technical support to all internal and external stakeholders.
  • Assisting the claims department in completing claims processes.
  • Managing our Take-Off service to meet Service Level Agreements (SLAs).
Requirements

To succeed in this role, you will need:

  • Tertiary qualifications in Building, Engineering (Civil), or Architecture.
  • Experience in the trade or building industry is highly desirable but not necessary.
  • A team player with excellent customer service experience, ideally in a call centre environment.
  • Superb written and verbal communication skills.
  • Strong time management skills and multitasking ability.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) with an aptitude to learn new software and systems.
Benefits

At James Hardie, we offer a stable and supportive work environment, with opportunities for growth and development. Our benefits package includes:

  • Bonus scheme for eligible employees.
  • Product discounts.
  • Paid parental leave of 16 weeks for primary carers, including superannuation.
  • Two volunteer days per year.
  • Employee rewards and recognition program.
  • Online shopping discounts.
  • International and domestic development opportunities.
  • Access to thousands of free self-development modules via James Hardie University.
  • Annual business conferences with award gala dinners.
  • Free annual health checks.
  • Employee Assistance Program access for you and your immediate family members.
  • Hassle-free access to onsite psychologists and physiotherapists at specific sites.
About Us

James Hardie Industries has proudly provided Australian-made fibre cement to the market for over 100 years, empowering homeowners and trade professionals to achieve dream homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty.

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