Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $110,000
Service Desk Role

My client is a leading biotechnology business operating across the Asia-Pacific region. Due to internal demands, there is an initial 3-month contract opportunity to join their dynamic team based in Pyrmont.

In this role, you will be part of a team acting as first-level support for the business, answering calls and working through a ticket system to resolve technical queries.

The team offers a hybrid working arrangement, providing flexibility to work some days from home. On office days, you will provide in-person technical support to staff.

Key Requirements

  • A background working in similar positions within service desks or help desks.
  • Knowledge of working through ticket systems.
  • Good all-round technical knowledge – O365, Active Directory, MS Office, Windows.
  • Excellent communication skills, both verbal & written.
  • Excellent documentation skills.
  • Excellent customer service ability.

If you have strong troubleshooting skills and possess the required experience, please apply immediately to be considered.

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