Technical Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $45,000 - $65,000

Job Title: Technical Support Specialist

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About the Role:

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We are seeking a skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting complex technical issues, and collaborating with internal teams to resolve customer queries.

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Key Responsibilities:

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  • Provide technical support to customers via phone, email, or chat\
  • Troubleshoot complex technical issues and identify solutions\
  • Collaborate with internal teams to resolve customer queries\
  • Document and maintain accurate records of customer interactions\
  • Continuously improve processes and procedures to enhance customer experience\
  • Stay up-to-date with industry trends and technologies to provide expert advice\
  • Develop and maintain strong relationships with customers and internal stakeholders\
  • Work collaboratively with cross-functional teams to achieve business objectives\
  • Identify opportunities for process improvements and implement changes to enhance efficiency and productivity\
  • Maintain confidentiality and handle sensitive information with discretion\
  • Perform other duties as required\
  • Ensure compliance with company policies and procedures\
  • Participate in training and development programs to enhance skills and knowledge\
  • Contribute to a positive and inclusive work environment\\

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