Technical Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $130,000
Job Title: Technical Support Specialist

A Technical Support Specialist is required to provide technical assistance to customers. The successful candidate will troubleshoot and resolve customer technical issues, collaborate with internal teams, and develop technical expertise.

Key Responsibilities:
  • Resolve customer technical queries in a timely manner.
  • Develop in-depth knowledge of Microsoft products and services.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Identify and escalate potential product defects for resolution.
Requirements:
  • 5+ years of technical support experience or equivalent combination of education and experience.
  • Bachelor's Degree in Computer Science or related field, or equivalent work experience.
  • Experience with Windows Server operating systems, DNS Zones, Active Directory, and Group Policy Objects.
  • Excellent communication skills to articulate technical concepts effectively.
Working Conditions:
  • May require flexible working hours, including evenings and weekends.
  • Must be able to pass a background check and obtain necessary security clearances.

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