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Guest Experience Ambassador

2 weeks ago

Perth, Western Australia beBeeHospitality Full time $36,000 - $41,000

Immerse yourself in the world of hospitality

We are seeking a skilled Guest Service Agent to join our team. As a key member of our front office, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions.

You will be the face of our hotel, greeting guests with a warm smile and making them feel at home. Your attention to detail and ability to anticipate needs will make every guest feel valued and appreciated.

A strong communicator with excellent problem-solving skills, you will be able to resolve any issues that may arise and provide tailored recommendations to enhance our guests' stays.

Key Responsibilities:

  • Greet guests with a warm welcome and ensure a smooth check-in process
  • Manage guest bookings, payments, and requests
  • Provide local insights and recommendations to enhance the guest experience
  • Anticipate and meet the needs of our guests to ensure their stay is memorable

Requirements:

  • Previous experience in a Front Office position or with Opera (PMS) highly regarded
  • Excellent communication and problem-solving skills
  • Ability to work a rotating roster, including shifts on weekends and Public Holidays
  • Fluency in English language
  • Literate and tech-savvy, with good grasp of reading, writing, basic maths and computer skills

Benefits:

  • Attractive hourly rate – HIGA Level 3
  • Flexible Working Options – tailored to your needs
  • Permanent Hours – guaranteed hours each week
  • Paid birthday leave to celebrate your special day
  • Enhanced Parental leave options to support your growing family
  • Proactive Health Days to keep you feeling your best
  • Workplace Support – A friendly and supportive team
  • Career Growth – Access to lifelong development program
  • On shift Duty Meal
  • Amazing Employee Rate Accommodation at IHG Hotels Worldwide
  • Food & Beverage Discounts at IHG Hotels
  • Access to retail discount platform
  • Paid Annual & Personal Leave – We value your time off

What we offer:

We provide a work environment that values work-life balance and supports your personal and professional growth. Our team is dedicated to providing exceptional service and exceeding our guests' expectations.