Guest Service Ambassador

11 hours ago

Perth, Western Australia beBeeHospitality Full time $60,000 - $80,000
Job Title

We are seeking a dedicated and enthusiastic Guest Experience Agent to join our team.

About the Job

This is a Full Time position that involves checking in and checking out of hotel guests, maintaining guest accounts, taking reservations when required, and assisting with all guest inquiries and directing internal and external phone calls. You will be responsible for ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department. Additionally, you will create a welcoming impression as an ambassador for the hotel at all times and support guests with our new generation food options.

Responsibilities
  1. Check in and check out of hotel guests
  2. Maintain guest accounts
  3. Taking reservations when required
  4. Assist with all guest inquiries and direct internal and external phone calls
  5. Create a welcoming impression as an ambassador for the hotel at all times
  6. Support guests with our new generation food options
Required Skills and Qualifications
  • Competent with Word, Excel, PowerPoint and software packages
  • Competent with OPERA Software or similar
  • Passion for delivering energetic customer service
  • Positive attitude and an energetic personality
  • Articulate and confident
  • Passionate about a career in hospitality management
Benefits

Marriott's

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