Customer Experience Ambassador

18 hours ago

Perth, Western Australia beBeeAmbassador Part time $45,000 - $75,000
Job Description

We are seeking a highly skilled Customer Experience Ambassador to join our team. This is a part-time role that requires the ability to work varied shifts, including nights and weekends.

The Customer Experience Ambassador will be responsible for delivering exceptional customer service to all guests, ensuring their stay with us is memorable and enjoyable. This will involve checking in and out of hotel guests, maintaining guest accounts, taking reservations when required, and assisting with all guest enquiries and directing internal and external phone calls.

The ideal candidate will have excellent communication skills, be able to multitask, and work well under pressure. They will also be passionate about delivering energetic customer service and have a positive attitude.

Required Skills and Qualifications
  • Competent with Word, Excel, PowerPoint and software packages
  • Competent with OPERA Software or similar
  • Passion for delivering energetic customer service
  • Positive attitude and an electric personality
  • Articulate and confident in English language
Benefits

As a Customer Experience Ambassador, you will enjoy a range of benefits, including:

  • Parental leave, Birthday leave, Long service leave portability across all Marriott Brands
  • Travel & stay benefits including eligibility into our Bonvoy loyalty program
  • Incentive, recognition, and wellbeing programs
  • Excellent career growth and learning opportunities
  • Access to Employee Assistance Programs
What We Offer

We offer a supportive and inclusive work environment, where you can grow and develop your career. Our company values diversity and inclusivity, and we are committed to providing equal opportunities for all associates. We are proud to be a leader in the hospitality industry, and we are looking for talented individuals like you to join our team.

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