Guest Experience Ambassador

3 days ago

Perth, Western Australia beBeeCustomerService Full time $45,000 - $60,000
Delivering Exceptional Guest Experiences

As a member of our hospitality team, you play a key role in ensuring every guest has a memorable stay. This entry-level position is perfect for individuals looking to launch their career or students seeking hands-on experience.

  1. Check-in and Departure Support: Assist guests with the check-in and departure processes, providing a seamless transition throughout their stay.
  2. Guest Services: Handle general inquiries and deliver exceptional service to both new and experienced travelers, exceeding their expectations at every turn.
  3. Front Office Operations: Collaborate with the front office team to execute operational tasks efficiently, ensuring our high standards are consistently met.
  4. Reservation Management: Take guest reservations and handle cash transactions and credit card responsibilities with accuracy and attention to detail.
  5. Hotel Expertise: Develop a deep understanding of the hotel's amenities, services, and surrounding area to provide expert recommendations and exceed guest expectations.

You will work closely with our front office team to deliver an outstanding guest experience. To succeed in this role, you will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. You will be part of a dynamic team committed to creating a welcoming environment where all associates feel valued and respected. We offer a range of benefits, including exclusive staff discounts, flexible working hours, and opportunities for career growth and development.

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