Guest Experience Ambassador

3 days ago

Perth, Western Australia beBeeHospitality Full time $57,000 - $86,000

**Role Overview:**

We are seeking a Guest Services Agent to provide exceptional customer service to our guests, handle reservations, check-in and departure procedures, and ensure all guest needs are met.

**Key Responsibilities:

  • Deliver professional and friendly service to guests, responding to their queries and requests in a timely and efficient manner.
  • Utilize computer skills and knowledge of the operating system to efficiently process guest data and information.
  • Assist guests with charges and payments, and provide them with accurate information about hotel facilities and services.
  • Fulfill comprehensive guest assistance and create unforgettable experiences for our valued guests.
  • Respond promptly to all guest queries and special requests, offering unique solutions to meet their needs.

**Ideal Candidate:**

  • A confident and professional personality, with an aptitude for hospitable service, teamwork, and patience.
  • Strong English writing/reading/speaking communication, with a bonus for those who are multilingual.
  • Proficient technology skills and attention-to-detail, with protection for confidential information.
  • Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations.
  • Experience and understanding of the hospitality industry, recognizing the importance of this role in the guest experience.

**What We Offer:**

  • A collaborative and supportive team environment.
  • Experience in a variety of settings.
  • Ability to learn, develop skillsets, and grow a hospitality career across the globe.
  • Competitive remuneration packages.
  • Discounted stays at any of Hilton's hotels worldwide.

**About Us:**

Hilton is a leading global hospitality company, with a vision to fill the earth with the light and warmth of hospitality. With numerous opportunities to delight our guests, we strive to make every stay unforgettable.

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