Customer Success Manager

4 weeks ago


Brisbane, Queensland, Australia Aphex Full time

At Aphex, we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. As a Customer Success Manager, you will play a critical role in onboarding, activating, and growing the impact of our platform on construction projects.


This is not a "follow what the book says" role. We encourage everyone to challenge what we do, find better ways, and make them a reality. You will have the opportunity to shape and improve how we deliver outcomes and help shape the future of the construction industry.


The Customer Success team is part of the sales team spread across the East Coast and London, but your direct manager and typical hours of work are largely standard Australian hours. However, our remote-first approach does allow a high degree of flexibility to your hours, what to start later, and having an evening meeting on Wednesday - no worries.


Requirements

  • You are someone who loves to solve problems and help people.
  • You ideally have either a SaaS customer success or construction background.
  • You are hungry to learn and improve things.
  • You are happy both helping people on the ground and "system-thinking" to improve broader outcomes.
  • You are engaging, genuine, happy, and patient.
  • You have great communication skills.
  • You want to make a difference to people and the community by tackling a bigger problem.

Benefits

  • Competitive salary starting
  • Opportunity for equity incentives over the long term
  • Opportunities for growth in other areas of the company
  • Macbook Pro
  • Flexible, remote-first working with access to a convenient WeWork office
  • Opportunities to upskill yourself with a Udemy subscription and 1-week training leave
  • Joining the Aphex team means so much more than just a job; we're a fun-loving company that believes in enjoying our work.


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