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Global Customer Success Leader

1 month ago

Brisbane, Queensland, Australia Eventsair Full time

We are seeking a highly skilled Global Customer Success Leader to join our team at Eventsair. In this role, you will be responsible for leading the global account management team, driving performance, retention, and growth across a portfolio of over 700 accounts.

About Us

Eventsair is a leading provider of award-winning event management software to organizers of in-person, hybrid, and virtual events. With a long heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government, and universities.

The Role

This is an exciting opportunity for a seasoned leader with a minimum of 8 years of experience in account management or customer success, ideally within the event technology or B2B SaaS space. As Global Customer Success Leader, you will:

  • Lead, mentor, and manage a global team of Account Managers (AMs), ensuring optimal performance across regions (APAC, America, and Europe).
  • Develop and execute strategic account management initiatives, working closely with cross-functional teams to ensure customer success and continuous value delivery.
  • Take ownership of churn and renewal metrics, ensuring high retention rates and proactive management of renewals across all regions.
  • Identify opportunities to increase Annual Recurring Revenue (ARR) by selling additional products and services, such as Smart Connectors and Payment Processing.
What You Will Need

To succeed in this role, you will need:

  • A minimum of 8 years of leadership experience in account management or customer success, ideally within the event technology or B2B SaaS space.
  • Proven experience in managing global teams and driving revenue growth through account retention, upsells, and client expansion strategies.
  • Strong analytical skills, with the ability to interpret data and make informed decisions that drive customer success and business growth.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary of $120,000 - $150,000 per year, depending on your level of experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for professional development and growth, including training programs and education assistance.
What's Next?

If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover letter explaining why you would be a great fit for this role.