Customer Success Strategist

4 weeks ago


Brisbane, Queensland, Australia Cisco Full time

Transform Customer Experience at Cisco

As a Customer Experience Manager at Cisco, you will drive the adoption and utilization of our technologies and services, enabling customers to realize value and grow our business. You will be the primary CX point-of-contact, owning the customer relationship and developing strategies to meet their business and technical objectives.

  • Drive Software and Service Adoption
  • Maintain Strong Executive and Technical Influence
  • Advocate for Customers within Cisco
  • Manage Financials and Make Strategic Decisions
  • Build Technical Adoption Plans and E2E Customer Plans
  • Lead Customer Value Workshops and QBRs
  • Stay Up-to-Date with Cisco Technologies and Industry Trends

Collaborate with Cross-Functional Teams

You will partner with Customer Technical and Operational Leaders, orchestrating CX resources to drive value realization. You will also collaborate with Sales, Renewals, and other teams to drive ARR and services growth.

Requirements and Qualifications

  • 7+ years of experience in the technology industry and understanding of financials
  • Good understanding of IT/Infrastructure and Services
  • Demonstrated ability to build relationships with customers
  • Ability to drive cross-functional teams to deliver customer outcomes

Join Cisco's CX Team

Cisco's Customer Experience (CX) team is reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, you will focus on value creation for customers across our portfolio of products, software, and services. You will help customers maximize the value of their Cisco technology investments.

We Celebrate Diversity

We believe that varied perspectives drive innovation and excellence. You will collaborate with cross-functional teams focused on technology service delivery and software adoption, leveraging data-driven insights to create a seamless customer experience.



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