Operations Manager for Restaurant Success
1 week ago
You may be a seasoned Catering Manager, Restaurant Supervisor or Deputy Manager looking to advance your career in a fast-paced retail environment. If you have management experience and a passion for delivering exceptional guest service, then this opportunity is perfect for you.
As an Operations Manager, you will be primarily responsible for the success of your Subway restaurant – from sales and profitability to operational excellence. Your key responsibilities include:
- Recruiting, training, and developing employees in line with the Subway brand's requirements – leading by example
- Creating and managing staff schedules to ensure seamless day-to-day operations
- Checking in deliveries, matching orders, and conducting daily banking tasks
- Preparing required paperwork for stock and sales, including employee pay and timesheets
- Managing cash balances and minimising wastage to drive business efficiency
- Ensuring 100% compliance with Subway and council guidelines to maintain high standards
- Performing inventory management, stock control, and weekly stock takes to identify areas for improvement
- Analysing the Weekly Sales & Inventory Report to inform business decisions and drive growth
- Maintaining store cleanliness and presentation, ensuring a safe working environment for employees and customers
- Implementing in-store marketing materials and point-of-purchase displays to enhance customer engagement
- Providing a safe work environment and promoting a high level of customer service amongst employees
- Handling unresolved customer complaints and resolving issues promptly and professionally
We are committed to delivering a high standard of service when dealing with products, sales, enquiries, and catering for customer needs. We strive to create a positive and productive work environment that encourages employee satisfaction and retention.
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