Operations Manager for Restaurant Success

1 week ago


Brisbane, Queensland, Australia Subway Full time
About The Role

You may be a seasoned Catering Manager, Restaurant Supervisor or Deputy Manager looking to advance your career in a fast-paced retail environment. If you have management experience and a passion for delivering exceptional guest service, then this opportunity is perfect for you.

As an Operations Manager, you will be primarily responsible for the success of your Subway restaurant – from sales and profitability to operational excellence. Your key responsibilities include:

  • Recruiting, training, and developing employees in line with the Subway brand's requirements – leading by example
  • Creating and managing staff schedules to ensure seamless day-to-day operations
  • Checking in deliveries, matching orders, and conducting daily banking tasks
  • Preparing required paperwork for stock and sales, including employee pay and timesheets
  • Managing cash balances and minimising wastage to drive business efficiency
  • Ensuring 100% compliance with Subway and council guidelines to maintain high standards
  • Performing inventory management, stock control, and weekly stock takes to identify areas for improvement
  • Analysing the Weekly Sales & Inventory Report to inform business decisions and drive growth
  • Maintaining store cleanliness and presentation, ensuring a safe working environment for employees and customers
  • Implementing in-store marketing materials and point-of-purchase displays to enhance customer engagement
  • Providing a safe work environment and promoting a high level of customer service amongst employees
  • Handling unresolved customer complaints and resolving issues promptly and professionally

We are committed to delivering a high standard of service when dealing with products, sales, enquiries, and catering for customer needs. We strive to create a positive and productive work environment that encourages employee satisfaction and retention.



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