Financial Lines Claims Specialist

1 month ago


Sydney, New South Wales, Australia Marsh Pty Ltd Full time

We are seeking a talented individual to join our Financial Lines team at Marsh Pty Ltd in Sydney.

This is a hybrid role that has a requirement of working at least three days a week in the office, allowing for flexibility and collaboration with colleagues.

As a Claims Advisor, you will provide high-level expertise and manage claims under Directors & Officers (D&O), Professional Indemnity, and other financial lines classes of business to determine coverage.

You will serve as an advisor to a portfolio of SME to Corporate top ASX large clients, building trust, delivering exceptional service, and maintaining effective working relationships.

We will count on you to:

  • Handle specialist financial lines claims with a focus on client advocacy.
  • Provide high-quality technical advice and support to clients, from the first notification for submission to the insurer through to final settlement, ensuring the client's best interests are always protected.
  • Offer technical advice to clients and brokers on policy coverage and interpretation, advocating for clients in relation to insurer indemnity denials.
  • Respond to queries from brokers and clients, conducting meetings and liaising with clients, insurers, claimants, and external providers.
  • Manage moderate to complex claims in accordance with the company's processes and Client Service Agreements.
  • Identify opportunities for claims referral and collaborate with our Advocacy team on claims issues.

What we offer:

  • A competitive annual salary of AU$90,000 - AU$110,000 depending on experience.
  • The opportunity to work with a leading insurance broker and risk advisor, providing access to professional development opportunities and interesting work.
  • A supportive leadership team and a collaborative culture where you can work well in a team or autonomously.

About us:

Mars, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.



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