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Claims Consultant

1 month ago

Sydney, New South Wales, Australia Marsh Pty Ltd Full time

We are seeking a highly skilled Claims Consultant to join our Financial Lines team at Marsh Pty Ltd, based in Sydney office. This role will be hybrid, with a requirement of working at least three days a week in the office.

In this position, you will provide high-level expertise and manage claims under Directors & Officers (D&O), Professional Indemnity, and other financial lines classes of business to determine coverage. You will serve as an advisor to a portfolio of SME to Corporate top ASX large clients, building trust, delivering exceptional service, and maintaining effective working relationships.

Key Responsibilities:

  • Handle specialist financial lines claims with a focus on client advocacy.
  • Provide high-quality technical advice and support to clients, from the first notification for submission to the insurer through to final settlement, ensuring the client's best interests are always protected.
  • Offer technical advice to clients and brokers on policy coverage and interpretation, advocating for clients in relation to insurer indemnity denials.
  • Respond to queries from brokers and clients, conducting meetings and liaising with clients, insurers, claimants, and external providers.
  • Manage moderate to complex claims in accordance with the company's processes and Client Service Agreements.
  • Identify opportunities for claims referral and collaborate with our Advocacy team on claims issues.

Requirements:

  • At least 1-2 years of insurance claims experience, preferably in financial lines.
  • A Law Degree and experience in the legal environment and/or ANZIIF qualifications will be advantageous but not a prerequisite.
  • Excellent oral and written communication skills.
  • Ability to maintain and strengthen relationships with clients, insurers, and their respective agents and representatives.

What We Offer:

  • A competitive salary range between $70,000 - $90,000 per annum, depending on experience.
  • A dynamic and inclusive work environment with professional development opportunities.
  • The opportunity to build a solid career foundation in the insurance industry.

About Marsh:

Marsh is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.