Technical Solutions Specialist

23 hours ago


Perth, Western Australia beBeeTechnical Full time $90,000 - $120,000
Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to our clients.

As a Technical Support Specialist, you will be the primary point of contact for clients experiencing technical issues. You will troubleshoot and resolve problems in a timely and efficient manner, ensuring minimal disruption to our clients' operations.

The successful candidate will have a strong understanding of technical concepts and be able to communicate complex ideas in a clear and concise manner. You will also possess excellent customer service skills, with the ability to work effectively with clients at all levels.

Key responsibilities include:

  • Providing technical support via phone, email, or remote desktop sessions
  • Troubleshooting and resolving technical issues in a timely and efficient manner
  • Collaborating with internal teams to identify and resolve root causes of technical issues
  • Developing and maintaining technical documentation and knowledge base articles
  • Staying up-to-date with industry trends and emerging technologies

Required skills and qualifications:

  • High school diploma or equivalent required; bachelor's degree preferred
  • 2+ years of experience in a technical support role
  • Strong understanding of technical concepts, including networking, operating systems, and software applications
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a dynamic and growing organization

At our company, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and perks, including:

  • Flexible work arrangements
  • Professional development opportunities
  • Employee recognition and rewards programs

Join our team and take the first step towards an exciting and rewarding career in technical support



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