Technical Solutions Specialist

1 day ago

Perth, Western Australia beBeeAnalysis Full time $120,000 - $140,000
Job Title: Systems Analyst

As a Systems Analyst, you will play a key role in delivering business objectives through technical solutions.

This role is responsible for gathering and documenting business requirements, identifying potential solutions, and overseeing delivery to the production environment. You will work closely with internal stakeholders to elicit, analyze, and document technical and functional requirements.

  • Accountable for gathering and documenting business requirements which align with the enterprise architecture and strategic vision.
  • Identifying potential solutions and overseeing delivery to the production environment.
  • Quality Assurance documentation and adherence.
  • Perform peer reviews, & training for new and existing application users.
  • Working closely with internal stakeholders to elicit, analyse and document technical and functional requirements.
  • Validate and enforce governance, standards and guiding principles for application development.
  • Manage the escalation of support issues.
Required Skills and Qualifications:
  • Tertiary qualification in Computer Science, Business, IT, or related discipline
  • Experience in systems analysis, preferably within hospitality systems
Key Responsibilities:
  • People: Build strong relationships with the business; Provide support for applications and reporting solutions being used; Manage the escalation of support issues, troubleshoot and close escalated support tickets; Create, format and deliver ad-hoc reports/queries to operational users and management;
  • Customers: Work closely with internal stakeholders to elicit, analyse, understand, and document technical and functional requirements; Collaborate and partner with internal stakeholders, IT management and Business Application team members to prioritise tasks and schedule activities;
  • Process: Ensure continual improvements in the process, applications and services in the application portfolio; Assess the business process, determine the requirements, and give a report to the stakeholders on improvements with the operating efficiencies;

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