Customer Service Ambassador

4 weeks ago


Brisbane, Queensland, Australia Scape Full time

About the Role

We are seeking a highly skilled and passionate Customer Service Representative to join our team at Scape. As a key member of our community, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our residents and visitors.

Key Responsibilities

  • Provide exceptional customer service and support to residents and visitors
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Participate in ongoing training and development to enhance skills and knowledge

What We Offer

  • Annual flu vaccinations and skin checks to keep you healthy and thriving
  • Insurance discounts up to 10% with top providers
  • A month dedicated to your well-being and health, plus a day off to celebrate however you want
  • Passionate work environment that inspires and energizes
  • Birthday leave because your special day deserves to be celebrated
  • Generous referral bonuses (up to $5k) for bringing great talent to our team
  • EAP, Sonder & Duress support to ensure your peace of mind

About Us

Scape is a leading provider of student accommodation in Australia, with a vision to be the Earth's best living company. We currently have the capacity to provide a home to 17,000 students and strive to create a unique, amazing experience and a safe environment to help students make the most of their studies.

Our Values

We honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.



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