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Sales and Customer Success Strategist

1 week ago

Melbourne, Victoria, Australia EnableSearch Full time

Our Vision

We are committed to delivering exceptional customer experiences and driving long-term revenue growth. We are seeking a highly skilled and experienced Chief Commercial Officer (CCO) to lead our revenue-generating functions, strengthen customer relationships, and drive commercial excellence.

Job Description

The CCO will be responsible for overseeing sales, marketing, customer success, partnerships, and operations to exceed revenue targets, enhance customer advocacy, and improve retention. This includes developing data-driven revenue strategies, optimising pricing, reducing churn, and expanding sales opportunities.

Key Responsibilities

  • Revenue Growth – Develop data-driven revenue strategies, optimise pricing, reduce churn, and expand sales opportunities.
  • Sales Leadership – Drive sales performance, enhance pipeline efficiency, and improve conversion rates.
  • Customer Success – Strengthen retention, increase adoption, and maximise customer lifetime value through a structured success framework.
  • Marketing – Elevate brand positioning, run targeted campaigns, and boost acquisition and retention.
  • Operations – Optimise service delivery, streamline support workflows, and ensure compliance.
  • Strategic Partnerships – Identify and secure partnerships that drive long-term growth.

Requirements

  • Leadership Experience: 10+ years in senior SaaS leadership roles, spanning sales, customer success, marketing, or revenue operations, with a strong track record of driving substantial revenue growth.
  • SaaS Expertise: Deep knowledge of SaaS business models, pricing strategies, customer acquisition, retention, and key growth metrics.
  • Strategic Leadership: Ability to align sales, marketing, and customer success with overall business objectives while collaborating across Product, Engineering, and Operations teams.