Customer Experience Strategist
5 days ago
eFinancialCareers Ltd. is seeking a highly motivated Customer Experience Strategist to join our team in Melbourne.
This is a full-time position with a hybrid remote work arrangement.
The successful candidate will be responsible for:
- Identifying opportunities for upselling and cross-selling to expand client usage of our platform
- Collaborating with internal teams to develop customised solutions aligned with client business objectives
- Driving customer retention and maximising revenue potential through strategic account management
Key qualifications include:
- 5+ years of experience in account management, customer success, or a related field within a B2B start-up
- Strong ability to develop, nurture, and grow client relationships
- Excellent problem-solving skills with a proactive approach to client success
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Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeKey ResponsibilitiesDevelop and deliver integrated 1-1 below-the-line personalised experiencesAnalyse and segment data to establish key target audiences for campaignsDefine customer journeys and build out best-in-class messagingWork with creative agencies and partners to develop and productionise campaign messagingCollaborate with product owners and...
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