Front Office Manager

3 weeks ago

Sydney, New South Wales, Australia Novotel Hotels Full time
Overview

Front Office Manager role at Novotel Sydney City Centre, Sydney, New South Wales, Australia. You will be the face of the hotel, leading the Front Office team to deliver unforgettable guest experiences. Manage a motivated team, oversee seamless check-ins and check-outs, and deliver exceptional service with a smile. Focus on innovation, teamwork, and a flair for problem-solving to create a welcoming environment where every team member and guest feels at home.

Responsibilities
  • Lead the Front Office Team to deliver peak moments to our guests
  • Create welcoming environments and memorable moments for both guests and team members
  • Drive guest service initiatives throughout a diverse Front Office Team
  • Empower the team to always go the extra mile for our guests
  • Coach and mentor Guest Service Agents and Assistant Managers to grow their careers
  • Work collaboratively with Food & Beverage, Maintenance, Kitchen & Housekeeping on operations, various projects and activities
Qualifications
  • Previous leadership role in a small to medium size property
  • Roster and Revenue Management preferred
  • Understanding of hotel property management system
  • Conflict resolution and negotiation skills
  • Flexibility to work across morning and afternoon shifts and weekends
  • Ability to train and mentor the team
  • Hold a valid Responsible Service of Alcohol and First Aid/CPR certificate
About Us

At Accor, hospitality is a work of heart. We foster a diverse and inclusive workplace that values the contribution of every team member. We are committed to ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow, and create your path, work with purpose, and feel valued.

What's In It For You
  • Enjoy discounted Heartist rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
  • Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
  • Continuous learning and investment into your capability
  • Work alongside passionate industry professionals
Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note: you will require full working rights in Australia to be eligible for this position.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality
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