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Brisbane, Queensland, Australia Philips Full timeJob TitleCustomer Service Specialist - HPM QLDJob DescriptionPhilips is a leading global healthcare company with a mission to improve the lives of millions of people worldwide. We strive to make the world a healthier and more sustainable place through innovation in medical imaging, information, and monitoring systems.Your challengeWe are seeking a highly...
Customer Service Specialist
2 months ago
Job Title
Customer Service Specialist - HPM QLD
Job Description
Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.
Your Challenge
An exciting opportunity has arisen for a customer-focused professional to join our team in QLD, specializing within our Patient Monitoring portfolio. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies. Experience working with Patient Monitoring products will be highly desirable.
Key Responsibilities
- Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
- Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
- Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
- Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment.
- Determining the most cost-effective repair/solution to minimize customer downtime.
- Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
- The role will normally be supporting Brisbane and North Queensland regions, however, Philips may require you to work at alternative locations (including interstate locations).
- Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.
We Are Looking For
To be successful in this role, you will ideally have:
- A degree-level education or equivalent in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering
- Experience in customer-facing service engineering background within the medical equipment industry
- Experience in Hospital IT Infrastructure (Networking and Patient Monitoring) would be an advantage
- Strong IT skills, and the ability to work in a fast-paced environment.
- You will ideally hold a Restricted Electrical License.
- You will also need to hold a full AU drivers license
Our Offer
We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:
- A competitive salary
- Company car
- Learning and Development opportunities through our Philips University
- The Philips Employee Shop allows employees to buy Philips products at discounted prices.
- Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further
