Client Engagement Manager
1 week ago
Position Type: Permanent Full-Time, Flexible Work Options
About Evolve FM:
Evolve FM Pty Ltd stands as Australia's pioneering Indigenous property and facilities management outsourcing firm. Our mission is to collaborate with and uplift Indigenous enterprises by employing and empowering Indigenous Australians and businesses. Operating within the Commercial Real Estate domain, Evolve FM is supported by two prominent organizations, Pacific Services Group Holdings and Jones Lang LaSalle (JLL). We are dedicated to delivering exceptional property and facilities management services to our clients.
Benefits:
At Evolve FM, we provide more than just rewarding and challenging career opportunities. We pride ourselves on fostering an inclusive and flexible work culture, genuinely committed to supporting Indigenous Australians and businesses. Our vision is to enhance outcomes for Indigenous Australians.
Role Overview:
As a key member of the Evolve FM Leadership Team, the Client Relationship Manager reports directly to the Executive Director of Operations. This role is responsible for establishing and achieving operational goals within their designated area, contributing to the execution of the overall organizational strategy.
Key Responsibilities:
- Fostering and nurturing client relationships while ensuring outstanding service delivery aligns with expectations.
- Providing data for organizational performance reporting.
- Meeting KPIs and benchmarks relevant to the area of responsibility.
- Ensuring best practices and cost-effective efficiencies through process improvement.
- Managing programs and projects related to the area of responsibility.
- Overseeing team performance and management responsibilities.
- Formulating and executing the annual operational plan in alignment with organizational strategic objectives.
Candidate Profile:
We seek proactive self-starters with a proven history of delivering quality and best practices within the organization, their teams, and clients. Ideal candidates thrive on relationship building and are committed to service excellence.
Required Skills:
- Demonstrated experience in a senior account management or client relationship leadership role within the commercial property leasing, facilities, or project management sectors, or a related industry.
- Technical knowledge and experience with performance-based service contracts and vendor management.
- Understanding of work health and safety regulations.
- Proven ability to develop operational plans that align with an organization’s strategic goals.
- Strong track record of stakeholder engagement with a client-centric approach, effectively interacting with individuals across various skill sets and responsibilities.
- Strategic mindset, strong financial acumen, and advanced analytical, communication, and negotiation skills.
- Experience in cultivating a culture of inclusion and high performance.
This full-time role offers flexible work options, including the possibility of remote work on certain days.
We encourage Aboriginal and Torres Strait Islander applicants to apply.
If you possess the qualifications outlined above and are interested in contributing to an organization that prioritizes quality in all its endeavors, we invite you to express your interest.
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