Current jobs related to Customer Experience Director - Melbourne, Victoria - beBeeCustomer

  • Customer Experience Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $120,000

    Job Title: Customer Experience DirectorJob Overview:We are seeking a seasoned professional to oversee the customer experience at our hotel. As a Customer Experience Director, you will be responsible for managing front office functions and supervising staff to ensure seamless guest experiences.Key Responsibilities:Develop and implement strategies to enhance...

  • Director of Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $75,000 - $90,000

    Customer Service DirectorThe ideal candidate for this role will have exceptional leadership and customer service skills.This position is a great opportunity for someone who enjoys building and managing teams, as well as developing customer service strategies.You'll be responsible for ensuring that customers receive excellent service and meet our performance...

  • Customer Experience Director

    1 week ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $100,000 - $120,000

    Customer Experience DirectorThe role of Customer Experience Director is pivotal in leading a team of dedicated professionals to deliver outstanding customer service and operational efficiency. This position requires a unique blend of people management, performance optimization, and workforce planning.Key Responsibilities:Leadership and Guidance: Manage and...

  • Director of Customer Experience

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomerCentric Full time $120,000 - $170,000

    Job Title: Director of Customer ExperienceThis leadership role is pivotal in driving operational excellence within customer service and contact centre operations.The ideal candidate will have significant experience leading high-volume customer service and contact centre functions, with a proven track record in day-to-day operational management and leadership...

  • Customer Experience Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $130,000

    The Customer Experience Director will drive the delivery of a customer-centric strategy, vision, and roadmap.Key ResponsibilitiesDevelop and implement customer experience initiatives across all customer typesContribute to service design and digital experience projects, ensuring accessibility and usabilityTranslate customer insights into actionable service...

  • Customer Experience Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Are you a passionate leader looking to make a meaningful impact in the world of retail? As a Customer Experience Director, you'll have the opportunity to shape the way customers interact with our stores.About the role:You will lead a team of dedicated professionals who are passionate about delivering exceptional customer experiences. Your expertise in...

  • Customer Experience Champion

    2 weeks ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Digital Customer Experience Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDelivery Full time $150,000 - $200,000

    **Job Summary**We are seeking a seasoned technology leader to join our team as a Digital Customer Experience Director. In this role, you will be responsible for building and leading a delivery team that is focused on delivering top-notch digital customer experiences.The ideal candidate will have extensive experience in the financial industry domain, with a...

  • Director of Customer Experience Growth

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGrowth Full time $90,000 - $130,000

    **Job Description:**We are seeking a highly skilled Business Development Director to drive our growth strategy in the ANZ region. As a key member of our team, you will be responsible for securing new business and expanding our service offerings.The successful candidate will have a proven track record of success in sales performance in the APAC region, with a...

  • Director of Operations and Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $120,000 - $180,000

    About the RoleAs a Director of Operations and Customer Experience, you will play a pivotal role in driving our company's growth by spearheading projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.Lead CX Strategy: Collaborate with cross-functional teams to design and implement end-to-end...

Customer Experience Director

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000
Job Title: Customer Experience Lead

At the heart of our Centre Experience team lies a profound commitment to delivering extraordinary customer service. Our goal is to create unique and memorable experiences for millions of visitors each year.

About the Role:

We are seeking a seasoned Customer Experience professional to lead and inspire our teams at Westfield Southland. This role presents an exceptional opportunity to drive customer service excellence, spearhead large-scale initiatives, and make a meaningful impact on our community.

  • Team Leadership: Coach and mentor teams to deliver outstanding experiences and drive improvements in customer satisfaction.
  • Customer-Centric Culture: Foster an environment where customers are at the forefront of everything we do, by launching new initiatives and building partnerships with stakeholders and the local community.
  • Performance Management: Oversee recruitment, onboarding, team performance, succession planning, and ongoing development to ensure our teams thrive.
  • Operational Excellence: Manage rostering, forecasts, and budgets to maintain seamless operations.
  • Insight and Feedback: Analyze customer feedback to identify valuable insights and opportunities for improvement.
  • Experience Enhancement: Collaborate with internal and external partners to continually enhance the customer experience.
  • Service Values: Drive the recognition program and uphold our Service Promise.
  • Customer Innovation: Develop innovative solutions to elevate the customer experience within our living destination.

To excel in this role, you will require:

  • Proven experience leading large, customer-facing teams, with a strong ability to inspire, develop, and empower team members.
  • Strong commercial acumen and a strategic mindset to drive business outcomes.
  • A track record of driving customer innovation initiatives that improve service delivery and operational performance.
  • Excellent communication and stakeholder engagement skills, with the ability to influence across all levels.
  • A proactive, solution-focused approach and the ability to thrive in a fast-paced, evolving environment.