Executive Hotel Manager

7 days ago

Australia Accor Apartments & Realty Full time

About the Role

As the General Manager of Mantra Ettalong Beach, you will be responsible for overseeing and managing all daily operations of the property, ensuring seamless and profitable function. This position demands a keen focus on each department, requiring you to be actively engaged in operations and stakeholder management.

Key Responsibilities

  • Manage all facets of the property, including revenue management, recruiting & training, customer service, and achievement of financial targets.
  • Lead and develop your team to ensure profitability and success.
  • Drive changes and improvements in performance and implement strategies in line with business objectives.
  • Create and build strong relationships with key stakeholders, property owners, body corporate, guests, and regional shared services.
  • Maintain excellent product and service standards while maximizing revenue and balancing expenses.
  • Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment.
  • Act as a liaison within the local community, representing Accor and fostering community engagement.

Requirements

  • Previous experience in Hotel Operational Management, with a strong foundation in Rooms Division and a thorough understanding of stakeholder management, is essential.
  • You create environments where your team are encouraged and motivated to be their true self each day.
  • Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality.
  • Experience and capability to drive financial growth through skilful & thoughtful strategy.
  • Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top-line revenue and motivating your team to do the same.
  • Previous experience working with body corporates in a Management Letting Rights (MLR) setting is preferred.
  • Current holder of a NSW Real Estate Licence is preferred.

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