Exceptional Customer Experience Representative

1 week ago

Ballina, Australia beBeeCustomer Full time $66,000 - $84,000
About Us

We are a customer-owned bank and a certified B Corporation, dedicated to serving the vibrant region.

Our core philosophy is based on creating a culture that enables staff to reach their full potential. We believe that our people are integral to the success of the business.

We prioritize the well-being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility.

We are seeking passionate individuals who share our vision and want to contribute to the positive impact we make in our community.

The Role:

We are looking for a full-time permanent representative to join our team. As a key point of contact for customers, you will provide superior service by delivering retail banking and lending products through various channels, including phone and email.

Supporting our local community, you will be the first point of contact for customers when they walk into our branches, delivering impactful customer experiences that lead to enduring relationships.

With your product knowledge, service experience, and agility in meeting customer needs, you will grow our customer base and brand awareness.

This role provides career opportunities in retail banking and lending.

A Day in the Life:

  • Provide exceptional customer service
  • Open accounts and assist customers with their current accounts face-to-face
  • Have meaningful conversations to provide the best outcome for customers helping them achieve their financial goals
  • Be proactive and work with customers to set goals for aspirational financial targets
  • Stay connected with current and prospecting customers via phone and email
  • Receive support from team and Manager
  • Receive ongoing support and development during our extensive 4-week Induction and 6-month Probation Period
  • Receive coaching from Manager and regular monthly catchups

Our Values:

  • People Matter Most | Be Proactive | Default to Positivity | Make Each Other Proud | Keep it Simple

We are committed to creating a culture that supports staff growth and sustainability of community.

What We Offer:

  • Attractive Salary + 12% Super
  • Additional 5 days leave (pro-rata for part-time)
  • Access to paid volunteer leave (pro-rata for part-time)
  • Uniform Allowance
  • Concessions on retail banking and loans products
  • Other benefits include: Transformational culture, Extensive development and recognition program, Flexible work options, Wellbeing framework including Employee Assistance Program (EAP), Working with a professional, passionate, and friendly team
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