Role Summary: Deliver exceptional customer service and support local communities by meeting the needs of valued customers.

7 days ago

Ballina, Australia beBeeCareer Full time $55,000 - $85,000
Customer Service Representative

The ideal candidate will provide exceptional customer service, meeting the needs of valued customers by delivering retail banking and lending products through various channels.

  • Deliver meaningful conversations to provide the best outcome for customers, helping them achieve their financial goals.
  • Stay connected with current and prospecting customers via phone and email.

The successful candidate will possess a positive can-do attitude, a commitment to genuine and meaningful conversations, and an ability to link customer needs to the features and benefits of the most appropriate solutions.

This role provides opportunities for career growth in retail banking and lending.

About the Opportunity

As a key member of our team, you will be responsible for providing superior service to meet the needs of our valued customers.

Supporting our local community, you will deliver impactful customer experiences that lead to enduring relationships.

Key Responsibilities

  • Provide exceptional customer service.
  • Open accounts and assist customers with their current accounts face-to-face.
  • Have meaningful conversations to provide the best outcome for customers.
  • Be brave and work with customers to set goals for aspirational financial targets.
  • Stay connected with current and prospecting customers via phone and email.

What We Offer

In return for your hard work and dedication, you will receive:

  • Attractive Salary + 12% Super.
  • Additional 5 days leave (pro-rata for part-time).
  • Access to paid volunteer leave (pro-rata for part-time).

Other benefits include:

  • Transformational culture.
  • Extensive development and recognition program.
  • Flexible work options.

Our Values

We prioritize the well-being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility.

Our people are guided by a collaborative approach, working together to ensure the sustainability of our community.

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