Building Exceptional Customer Relationships

1 day ago

Ballina, Australia beBeeRelationship Full time $90,000 - $108,000

Customer Relationship Excellence

We are seeking a seasoned Customer Relationship Professional to drive exceptional customer experiences, leveraging strong communication and technical skills.

About the Role

  • Experience in customer service, preferably in the banking industry.
  • Ability to build long-lasting relationships and deliver positive customer interactions.
  • Strong written and verbal communication skills, with attention to detail.
  • Capacity to learn and use technical financial systems.
  • A collaborative team player, committed to going above and beyond for customers and colleagues.

Key Responsibilities

  1. Develop and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded.
  2. Utilize excellent communication skills to provide clear and concise information, resolving customer inquiries and concerns.
  3. Stay up-to-date with industry trends and best practices, applying knowledge to enhance customer experiences.
  4. Collaborate with internal teams to ensure seamless delivery of services and solutions.

Required Skills and Qualifications

  • Excellent customer service experience, preferably in the banking industry.
  • Exposure to consumer lending would be advantageous.
  • Drive to take a personalized approach with every customer interaction.
  • Ability to confidently use technical financial systems.

Benefits Package

  • Flexible working arrangements.
  • Discounted financial products.
  • Salary sacrificing options.
  • Paid parental leave.
  • Purchase annual leave.
  • Access to employee network groups focused on diversity and inclusion.

What We Offer

We value our employees' contributions and offer a range of benefits to support their well-being and career growth. Our commitment to social capital and building trust with customers is reflected in our unique approach to banking.

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