Lead Desktop IT Support Specialist

2 weeks ago


Bendigo, Victoria, Australia Green Light Full time

Job Summary

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  • We are seeking an experienced and skilled Onsite Support Engineer (NV1) to join our team at Green Light Worldwide in Adelaide.
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About the Company

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As one of Australia's most successful and fastest growing IT services businesses, we offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe. We value excellent communication skills and a passion for delivering high-quality technical solutions.

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About the Engagement

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We require self-motivated and keen learners who have fantastic interpersonal skills to maintain excellent customer service levels onsite to the business. The ideal candidate must have demonstrated experience working unsupervised on customer sites.

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Responsibilities

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The successful candidate will be responsible for supporting desktop infrastructure and services, including hardware, OS, software, and virtualized Microsoft platforms. They will also provide comprehensive documentation, manage effective handovers, and maintain physical infrastructure such as desktops, laptops, telephony, printers, and video conferencing equipment.

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Requirements

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To be considered for this role, applicants must have demonstrated experience in a similar capacity as a Service Desk and/or Desktop Engineer. A strong working knowledge of Microsoft and Citrix platforms is essential, along with understanding of networking principles, problem-solving, analytical, organizational skills, excellent telephone, client service, interpersonal, and communication skills.

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Compensation Package

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We offer a competitive salary package, estimated around $90,000 per annum, depending on experience and qualifications. Benefits include opportunities for professional growth and development, a dynamic work environment, and a chance to work with a successful and growing company like Green Light Worldwide.

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How to Apply

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If you meet the requirements and are passionate about delivering high-quality technical solutions, please submit your application or contact John – Senior Resource Manager for a confidential discussion.



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