Healthcare IT Support Specialist
17 hours ago
About Michael Page
We are a leading global provider of professional recruitment services, connecting talented individuals with top employers. Our clients include multinational corporations and small businesses across various industries.
Job Title: Desktop Consultants
Estimated Salary: AU$60,000 - AU$80,000 per annum
Location: Multiple locations across Victoria
This is a short-term assignment spanning over a few weeks to assist with the 'Go live', there are opportunities based all over Melbourne including regional areas. The successful candidate will have the opportunity to work within a large and respected healthcare provider, contributing to the delivery of superior health services.
Key Responsibilities:
- Providing first-line support for MS Teams and Authenticator related issues.
- Walking the floor to identify and troubleshoot any problems.
- Assisting end-users with their queries related to these applications.
- Documenting and escalating complex issues to the IT team.
- Maintaining confidentiality and following healthcare regulations.
- Providing excellent customer service to staff and patients.
Requirements:
- A background or strong interest in IT, with the ability to troubleshoot hardware and software issues.
- Excellent communication skills, with the ability to explain complex issues in simple terms.
- A patient and empathetic approach, understanding the importance of customer service in a healthcare setting.
- A proactive attitude, with the ability to identify and resolve issues before they escalate.
- A strong commitment to maintaining patient and staff privacy and confidentiality.
Benefits:
- This position offers a unique opportunity to gain experience working in a large healthcare organisation.
- The chance to be part of a team that provides exceptional care and support to patients and staff.
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