Technical Support Specialist for Healthcare IT

1 month ago


Bendigo, Victoria, Australia Michael Page Full time
About Our Client

Our client is a leading healthcare provider, dedicated to delivering exceptional medical services to the community. With over 10,000 team members across various departments, they strive to provide outstanding health services.

Job Description

We are seeking a skilled Desktop Support Consultant to join our team on a short-term assignment spanning several weeks. This role will focus on providing first-line support for MS Teams and Authenticator related issues.

  • Walk the floor to identify and troubleshoot any problems.
  • Assist end-users with their queries related to these applications.
  • Document and escalate complex issues to the IT team.

Maintaining confidentiality and adhering to healthcare regulations is crucial in this role. Providing excellent customer service to staff and patients is also essential.

The Successful Applicant

A successful Desktop Support consultant should possess:

  • A background or strong interest in IT, with the ability to troubleshoot hardware and software issues.
  • Excellent communication skills, with the ability to explain complex issues simply.
  • A patient and empathetic approach, understanding the importance of customer service in a healthcare setting.
  • A proactive attitude, identifying and resolving issues before they escalate.
What's On Offer

This position offers a unique opportunity to work within a large and respected healthcare provider. You'll have the chance to contribute to the healthcare technology sector and gain valuable experience.

As a Technical Support Specialist, you can expect a competitive salary of approximately $80,000 per annum, based on your experience and qualifications. We welcome all suitable candidates to apply for this exciting opportunity.



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