Hearing Support Specialist
1 week ago
As a Customer Service Professional, you will be the primary point of contact for our clients, providing exceptional support and care.
This role is ideal for someone who is dedicated, hands-on, and passionate about delivering an amazing client experience. You will play a vital part in helping our clients manage their hearing health in a diverse client-facing environment.
We are seeking an experienced professional with prior face-to-face customer service and/or administration experience. Your excellent communication and active listening skills will enable you to build strong relationships with our clients.
You will work closely with our clinicians to provide administrative support and efficiently manage the day-to-day operations of our clinics. This is a permanent part-time position with working hours scheduled between Monday to Tuesday.
To be successful in this role, you will require:
- Prior experience in customer service and/or administration
- A passion for delivering an amazing client experience
- Excellent communication and active listening skills
- Resilience, self-motivation, and lots of energy
- Excellent organisational and time management skills
In return, we offer:
- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform Allowance
- Paid Parental Leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
- A values-driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
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