[Apply in 3 Minutes] Senior Case Manager

Settlement Support and Community Care | Dallas | Maximum Term - Full-time

- Multiple Full-Time Maximum Term positions available to 30June 2026 located at our Dallas office
- Supporting Humanitarian Settlement Program (HSP) clientswith complex needs
- Ability to speak Arabic OR Dari/Pashto will be highlyregarded
- Annual salary is $79,627 + 12% super
- Other benefits include:
- Regular performance feedback and performance reviewprocess
- Supportive environment and caring work culture withwork/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including:superannuation, Novated Leases, laptops, mobile phones,professionaldevelopment, subscriptions andmemberships, and briefcases
- Employee Assistance Program (EAP)
- Annual Leave Loading of 17.5%
- Flare Employee Discounts Program
- Flexible Working Arrangements whereit meetsoperational requirements

About the role

If successful, asSenior CaseManagerHSPyou will work collaboratively aspart of the Humanitarian Settlement Program Team to provide highlevel case management, information and referral services to HSPclients with complex needs. You will also provide informalsupervision and leadership to Case Managers, Client Support Workersand Orientation Guides in the team, and identify opportunities forservice innovation.

To be considered for this role, you will be able todemonstrate the following key selection criteria:

- Degree in Social Work, Psychology, Applied Social Services,Counselling or other relevant allied health field; ORaDiploma in Community Services (Case Management), AND atleast 2 years' experience working from a case management modelwith vulnerable and complex cases
- Current valid Driver Licence for Victoria and access to ownvehicle with comprehensive insurance for work purposes
- Current Working with Children Check (Employee) forVictoria
- Effective interpersonal, cross cultural communication andclient advocacy skills and the ability to liaise effectivelywith contractual partners, mainstream and settlement serviceproviders as well as clients and their communities, andvolunteers
- Demonstrated ability to undertake case management withclients with complex needs
- Demonstrated ability to support and mentor staff
- Sound understanding of current Commonwealth and Statepolicies related to immigration, community detention, incomesupport and other relevant social policies and demonstratedability to respond flexibly to changing policy and programneeds
- Demonstrated ability to work autonomously as well ascollaboratively within multi-disciplinary teams toachieve/exceed key performance goals
- Demonstrated high level written communication, reportwriting, word processing, organisational and time managementskills
- Demonstrated positive values of integrity, reliability,teamwork and professionalism consistent with the AMES AustraliaVision and demonstrated commitment to performance management,quality and continuous improvement principles
- Proficiency with IT standard software such as MS Word, MSExcel, MS PowerPoint, and ability to use Internet and e-mailand other online products
- Proficiency in Arabic OR Dari/Pashto is desirable
- Minimum 2 years' relevant experience in providing effectiveadvanced or complex case management is desirable

To apply for these positions please submit:

- Your current resume
- Cover letter addressing the key selection criteria outlinedabove

Applications for these positions will be accepted up to6 pm on Monday, 6 October 2025 however interviewsand other selection processes may commence before the closingdate.

About us

AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.

AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.

AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, Human Rights

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