HCP Case Manager

Welcome to Right at Home’s Job Opportunities

The Right at Home Mission and Values

Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

Benefits of Becoming a Right at Home Caregiver

The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local, and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program and a world class team connection portal called ‘Right About You ’ which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home.

Right About You

Right About You is our new employee communication, recognition, wellbeing, benefits and discounts program. The program connects, recognises and supports Right at Home people wherever and whenever we work. The program brings to life our Values and Culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You is to help our caregivers save money everyday, with discounts at over 400 Australian and international retailers.

If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing.

About the Role

Right at Home is seeking an experienced and dedicated Home Care Package (HCP) Case Manager to join our dynamic and supportive team. As a Case Manager, you will play a vital role in coordinating high-quality, person-centred care for our clients. You will:

- Build and maintain strong partnership relationships with clients and their families.
- Provide comprehensive case management tailored to each client.
- Develop and review individualised care plans that align with client needs and HCP budgets.
- Re-assess client care plans, goals, OHS assessments, and emergency plans.
- Maintain accurate and detailed client records and case notes.
- Recognise, anticipate, and advocate for specific client needs.
- Collaborate with the Finance team to ensure accurate Services Australia claims.
- Review and approve monthly client statements prior to distribution.
- Establish, coordinate, and manage third-party services for clients.
- Support clients and families to understand and make the most of their HCP budget.

Qualifications

Qualification

- Minimum of 2 year experience in case management or a similar role within aged care or community services.
- Proficiency in computer systems and CRM platforms.

Preferred Skills

About You : We are seeking a professional who is

- Experienced in a similar Case Management role within aged care or community services.
- A Registered Nurse or allied health professional looking for a rewarding career change.
- Proficient in computer and CRM systems.
- An excellent communicator with strong interpersonal skills.
- Able to work both independently and as part of a multidisciplinary team.
- In possession of a valid driver’s licence
- Skilled in communication and able to build strong interpersonal relationships.

At Right at Home, we believe in more than just care. We believe in connection, respect, and empowerment. By joining our Melbourne North team, you’ll be part of a supportive organisation that values your professional expertise and commitment to improving the lives of others.

Equal Employment Opportunity

Right at Home is an equal opportunity employer and welcomes applications from diverse candidates.

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