▷ [Urgent] Customer Service Officer

Job Category: Call Centre and Customer Service

ABOUT US

As Australia’s largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.

Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the “Fleetcare Family.”

Job Description

ABOUT THE ROLE

We are currently seeking Customer Service superstars to join our head office team in Wangara.

If you enjoy helping customers, thrive in a fast-paced environment and want to build confidence in a supportive environment, this role is perfect for you. You will be part of our Operations and Customer Support crew, assisting clients and colleagues with a variety of vehicle-related tasks.

Every day is different, but your day-to-day duties will include:

- Answering customer enquiries via phone, email and live chat
- Completing requests and enquiries within agreed service delivery timeframes
- Collaborating with other areas of the business to find solutions to client requirements and following them through to resolution
- Developing existing relationships, identifying, maximising and converting additional sales opportunities
- Maintaining client databases, reporting and general administration
- Providing general administration and customer support as required

Desired Skills and Experience

WHAT YOU NEED TO SUCCEED

If you have worked in retail, hospitality, or any role where you’ve helped people face-to-face or over the phone, you already have a great foundation.

- Enjoy helping others and going the extra mile
- Communicate clearly and confidently
- Work well in a team and asks for help when needed
- Stay organised and can manage multiple tasks
- Are curious, solutions-focused, and eager to learn
- Have basic computer skills (email, Word, etc.) – we’ll teach you the rest
- Are available to work between 5am-5pm WST as the team has a varying schedule

Experience in fleet, sales or associated industries is beneficial, but not essential, comprehensive training and support will be provided

WHAT WE OFFER

As part of the Fleetcare family, you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a ‘family feel’ of a smaller organisation.

Working with a large team of industry professionals, you will be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.

Benefits also include:

- Full product and service training provided
- A genuine focus on helping you grow and learn
- Access to a professional and personal development library of resources
- Australasian Fleet Management Association membership
- Novated Leasing
- Supportive culture including Employee Assistance Program
- Exceptional office facilities
- Breakfast, coffee, healthy snacks, weekly fruit delivery and more
- Fun, friendly team environment
- Monday to Friday hours

If this sounds like an environment where you will thrive, apply now to join our family.

If this role isn’t quite right for you but you recognise how your skills, experience, and positive energy can become part of our next success, check out our website for all current vacancies and how to register for our talent pool.

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

Note: Shortlisted candidates will be required to undergo pre-employment background checks.

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