Customer Experience Officer

3 weeks ago


Windsor, Australia Aboriginal Health Council of Western Australia Full time
Be passionate. Be progressive. Hawkesbury CityCouncil.

- Join a great team

- Temporary Full-Time until June 30, 2026 + 9 Day Fortnight

- FitnessPassport option + On-Site Parking

Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

The Role

Reporting to the Coordinator, Customer Experience and based in Windsor, this fast-paced position is located within the Customer Service Centre, where the team manages a high volume of internal and external enquiries across telephone, email, and face-to-face channels, while maintaining a strong commitment to delivering an excellent customer experience to all stakeholders.

About You

You will be a highly motivated individual who has excellent interpersonal skills. You are results oriented and have a flexible approach to problem solving. You will be adept at building and maintaining collaborative relationships and will have a demonstrated background in a Customer Service Centre environment and providing excellent customer service.

Essential Criteria

- TAFE / Business College Certificate in Business Administration or Customer Service or extensive customer service experience

- Previous Customer Service Call Centre experience

- Touch typing data entry experience

- Demonstrated administration skills using MS Office applications

- Previous experience cashiering, including end of day reconciliations

- Ability to understand and interpret maps and plans

- Demonstrated history of effective and efficient management of customer complaints

- Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes

- Working with Children Check (WWCC)

- The right to live and work in Australia

- Successful applicants will be required to undergo background (police) checks and medical declaration

The Rewards

An attractive salary will be offered to the successful applicant commensurate with qualification, skills, and experience.

- Great working environment

- Fortnightly Rostered Day Off

- Health and Wellbeing Program

- Employee Reward and Recognition program

- FitnessPassport

- Social Club - BBQs, Christmas parties, raffles and activities

- Employee Assistance Program for employees and their family

To Apply

For further position details, including the selection criteria and how to apply, visit our website: www.hawkesbury.nsw.gov.au

Applications close Sunday, 7 September 2025

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.

#J-18808-Ljbffr

  • Windsor, Australia Careers at Council Full time

    Overview Join to apply for the Customer Experience Officer role at Careers at Council. Location: Windsor, New South Wales Employment type: Full-timeSalary: $67k per annum Temporary Full-Time until June 30, 2026 + 9 Day Fortnight Fitness Passport option + On-Site Parking Description Be passionate. Be progressive. Hawkesbury City...


  • Windsor, Australia Careers at Council Full time

    OverviewJoin to apply for the Customer Experience Officer role at Careers at Council.Location: Windsor, New South WalesEmployment type: Full-timeSalary: $67k per annumTemporary Full-Time until June 30, Day FortnightFitness Passport option + On-Site ParkingDescriptionBe passionate. Be progressive. Hawkesbury City Council.The RoleReporting to the Coordinator,...


  • Windsor, Australia Aboriginal Health Council of Western Australia Full time

    Be passionate. Be progressive. Hawkesbury CityCouncil.Join a great teamTemporary Full-Time until June 30, Day FortnightFitnessPassport option + On-Site ParkingHawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from...


  • Windsor, Australia AMA Group Full time

    Work for a reputable company with a strong presence in the specialist vehicle industry - I-CAR Gold Class repair facility, committed to the best quality repairs - Great collaborative work environment with support and encouragement for you to excel in your career Shipstone Accident Repair Specialists in Windsor is an I-CAR Gold Class repair facility,...


  • Windsor, Australia EPIC Employment Service Inc. Full time

    **Introduction**: About EPIC EPIC Assist (EPIC) is a leading not-for-profit organisation which has been operating for over 30 years, assisting people with disability to prepare for, find and maintain meaningful employment. EPIC is an Australian Government funded Disability Employment Services provider, and registered NDIS provider. We’re a not-for profit...

  • Office Administrator

    2 weeks ago


    Windsor, Australia Lyndons Full time

    Windsor - Full TimeJob Title: Office Administrator Are you a recent school leaver or a junior professional eager to kick-start your career in an office environment? Join us for a valuable learning experience that combines office administration with hands-on exposure to accounts payable responsibilities. As an integral part of our finance and admin...


  • South Windsor, Australia Pepe's Ducks Ltd Full time

    Founded by Pepe Bonaccordo in 1976, from his small backyard in1976, Pepe's Ducks has become an industry leader in duck production across Australia and New Zealand. As a family owned and operated business we pride ourselves on strong company values where people truly are the heart of the business. We are currently seeking reliable and motivated staff to join...


  • Windsor, Australia Gracie Boutique Nanny Agency Full time

    We are looking for someone to join our vibrant and easy-going team at a large boutique Nanny Agency dedicated to connecting families across Victoria and NSW with exceptional nannies. We’re passionate about providing outstanding customer experiences while fostering a fun and flexible work environment. If you're motivated, detail-oriented, and ready to...


  • Windsor, Australia Nepean Blue Mountains Local Health District Full time

    **Employment Type**: Permanent Part Time **Location**: Hawkesbury District Hospital **Position Classification**: Administration Officer Level 3 **Remuneration**: $34.46 - $35.54 per hour **Hours Per Week**: 17.5 **Requisition ID**: REQ603653 **Application Close**:24/09/2025 - With _**_CORE_**_ Values of _**_C_**_ollaboration, _**_O_**_penness,...

  • Procurement Officer

    2 weeks ago


    Windsor, Australia Cornick Pty Ltd Full time $65,000 - $85,000 per year

    Procurement OfficerCornick GroupMulgrave, NSWCompetitive salary up to AU$85,000 per year, commensurate with experience.About Us: Cornick Group is a leading technology distribution company dedicated to delivering high-quality products and services. We pride ourselves on our commitment to excellence and fostering a dynamic team environment.Position Overview:...