Asap Start- Customer Service and Administration

2 weeks ago

Windsor, Australia Gracie Boutique Nanny Agency Full time

We are looking for someone to join our vibrant and easy-going team at a large boutique Nanny Agency dedicated to connecting families across Victoria and NSW with exceptional nannies.

We’re passionate about providing outstanding customer experiences while fostering a fun and flexible work environment. If you're motivated, detail-oriented, and ready to bring good energy to our workplace, we want to hear from you

Key Responsibilities Include:

- Demonstrate problem-solving abilities to address client’s needs and concerns.
- Maintain meticulous records of interactions and follow-ups.

What we are looking for:

- Competency communicating with high-profile clients.
- Someone happy to jump on a phone call with families
- Excellent written and verbal communication skills.
- Strong attention to detail and accountability.
- Motivated with a positive attitude and good energy.
- Ability to manage multiple tasks efficiently.
- Maturity in life experience, will be suitable to a mother wanting work within school hours.
- Previous experience in customer service or support is a plus, but not mandatory.

What we offer:

- A fun, flexible work environment with a supportive team.
- Full access to a nanny network for employees with children.
- Flexible hours—choose when you work to best fit your schedule.
- Opportunities to work from home or in our office in Windsor.
- The hours will be mon-fri 9am -2/3pm

**Job Types**: Casual, Temp to perm, Contract
Contract length: 12 months

Pay: From $31.23 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Childcare assistance
- Employee discount
- Free drinks
- Free food
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Rotating roster

Supplementary Pay:

- Commission
- Penalty rates

Application Question(s):

- Availability to start ASAP before end of 2024

**Experience**:

- Communication skills: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Windsor, VIC 3181

Application Deadline: 17/01/2025
Expected Start Date: 20/01/2025

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