Customer Experience Officer

4 hours ago

Windsor, Australia Aboriginal Health Council of Western Australia Full time

Be passionate. Be progressive. Hawkesbury CityCouncil.

  • Join a great team
  • Temporary Full-Time until June 30, Day Fortnight
  • FitnessPassport option + On-Site Parking

Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

The Role

Reporting to the Coordinator, Customer Experience and based in Windsor, this fast-paced position is located within the Customer Service Centre, where the team manages a high volume of internal and external enquiries across telephone, email, and face-to-face channels, while maintaining a strong commitment to delivering an excellent customer experience to all stakeholders.

About You

You will be a highly motivated individual who has excellent interpersonal skills. You are results oriented and have a flexible approach to problem solving. You will be adept at building and maintaining collaborative relationships and will have a demonstrated background in a Customer Service Centre environment and providing excellent customer service.

Essential Criteria
  • TAFE / Business College Certificate in Business Administration or Customer Service or extensive customer service experience
  • Previous Customer Service Call Centre experience
  • Touch typing data entry experience
  • Demonstrated administration skills using MS Office applications
  • Previous experience cashiering, including end of day reconciliations
  • Ability to understand and interpret maps and plans
  • Demonstrated history of effective and efficient management of customer complaints
  • Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes
  • Working with Children Check (WWCC)
  • The right to live and work in Australia
  • Successful applicants will be required to undergo background (police) checks and medical declaration
The Rewards

An attractive salary will be offered to the successful applicant commensurate with qualification, skills, and experience.

  • Great working environment
  • Fortnightly Rostered Day Off
  • Health and Wellbeing Program
  • Employee Reward and Recognition program
  • FitnessPassport
  • Social Club - BBQs, Christmas parties, raffles and activities
  • Employee Assistance Program for employees and their family
To Apply

For further position details, including the selection criteria and how to apply, visit our website:

Applications close Sunday, 7 September 2025

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.

#J-18808-Ljbffr

  • Customer Experience Officer

    8 hours ago

    Windsor, Australia Aboriginal Health Council of Western Australia Full time

    Be passionate. Be progressive. Hawkesbury CityCouncil.- Join a great team- Temporary Full-Time until June 30, 2026 + 9 Day Fortnight- FitnessPassport option + On-Site ParkingHawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander...

  • Customer Experience Officer

    5 days ago

    Windsor, Australia Hawkesbury City Council Full time

    **Closing date**: 25/05/2025 11:59 PM AUS Eastern Standard Time **Location**: Windsor, NSW **Department**: Business Transformation & Customer Experience **Employment type**: Part-Time - Be passionate. Be progressive. Hawkesbury City Council._ - ** Part Time / 24 hours per week**+ Great Team Culture**: - ** $36.09 per hour + 11.5% Super**: - ** Fitness...

  • Customer Service Officer

    6 days ago

    Windsor, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ Windsor team - Flexible workplace & Collaborative Team As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with...

  • Customer Service Officer

    4 days ago

    Windsor, Australia AMA Group Non-Drive Full time

    Windsor location. Work with an automotive industry leader! - Close to Brisbane CBD and accessible by public transport - Permanent position. Monday to Friday - get your weekends back! Shipstone Accident Repair Specialists in Windsor is an I-CAR Gold Class repair facility, committed to the highest standards of repair for prestige vehicles. They are accredited...

  • People Experience Officer

    2 weeks ago

    Windsor, Australia EPIC Employment Service Inc. Full time

    **Introduction**: About EPIC EPIC Assist (EPIC) is a leading not-for-profit organisation which has been operating for over 30 years, assisting people with disability to prepare for, find and maintain meaningful employment. EPIC is an Australian Government funded Disability Employment Services provider, and registered NDIS provider. We’re a not-for profit...

  • Office Administrator

    1 day ago

    Windsor, Australia Lyndons Full time

    Windsor - Full TimeJob Title: Office Administrator Are you a recent school leaver or a junior professional eager to kick-start your career in an office environment? Join us for a valuable learning experience that combines office administration with hands-on exposure to accounts payable responsibilities. As an integral part of our finance and admin...

  • Customer Service Librarian

    2 weeks ago

    Windsor, Australia Hawkesbury City Council Full time

    **Closing date**: 10/11/2024 11:59 PM AUS Eastern Standard Time**Location**: Windsor, NSW**Department**: Arts and Culture**Employment type**: Full-Time- Be passionate. Be progressive. Hawkesbury City Council._ - ** Full Time / 9 Day Fortnight**: - ** Salary from $86k per annum + 11.5 % Super**: - ** Fitness Passport** Hawkesbury City Council is the...

  • Library Assistant

    5 days ago

    Windsor, Australia Hawkesbury City Council Full time

    **Closing date**: 13/08/2025 11:59 PM AUS Eastern Standard Time **Location**: Windsor, NSW **Department**: Arts and Culture **Employment type**: Casual - Be passionate. Be progressive. Hawkesbury City Council._ - ** Casual positions available**: - ** Library Assistant $41.20 per hour / Library Officer $44.61 per hour**: - ** Fitness Passport...

  • Library Assistant and Library Officer

    3 weeks ago

    Windsor, Australia Careers at Council Full time

    Library Assistant and Library Officer - CasualJoin to apply for the Library Assistant and Library Officer - Casual role at Careers at CouncilLibrary Assistant and Library Officer - Casual1 week ago Be among the first 25 applicantsJoin to apply for the Library Assistant and Library Officer - Casual role at Careers at CouncilDescriptionCasual positions...

  • Library Assistant and Library Officer

    4 weeks ago

    Windsor, Australia Careers at Council Full time

    Library Assistant and Library Officer - CasualJoin to apply for the Library Assistant and Library Officer - Casual role at Careers at CouncilLibrary Assistant and Library Officer - Casual1 week ago Be among the first 25 applicantsJoin to apply for the Library Assistant and Library Officer - Casual role at Careers at CouncilDescriptionCasual positions...