Customer Service Officer

1 week ago

Windsor, Australia AMA Group Full time

Work for a reputable company with a strong presence in the specialist vehicle industry
- I-CAR Gold Class repair facility, committed to the best quality repairs
- Great collaborative work environment with support and encouragement for you to excel in your career

Shipstone Accident Repair Specialists in Windsor is an I-CAR Gold Class repair facility, committed to the highest standards of repair for prestige vehicles. They are accredited by 9 OEM brands: Lamborghini, Porsche, Audi, VW, Jaguar/ Land Rover, Bentley, Skoda, and Nissan GTR.

Everyone in the team is fully trained and supported to provide excellent results for customers. The team is also backed by state-of-the-art technology, for the greatest quality of repairs. The site is close to Brisbane CBD and easy to reach by car or public transport: 600-700 m from Albion Train Station, Abbotsford Road and the M7.

**The Opportunity**

We have an exciting opportunity for a Customer Service Officer to join the team at Shipstone Accident Repair Specialists, Windsor.

As a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

The role offers a permanent position, Monday to Friday.

**Role responsibilities**
- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team
- We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business._

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._

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