Resident concierge

8 hours ago

City of Melbourne, Australia UniLodge Australia Pty Full time

Overview

Deliver customer centric concierge experiences in Essence Communities' BTR assets and be pivotal in building the community.

Role Summary – Residential Concierge

Be the heart of our community. You’ll be the warm, welcoming face that makes residents feel at home. By coordinating events and offering best in class service, you’ll help create a connected, thriving community.

What you’ll be doing:

- Deliver friendly, professional service that sets the tone for a positive resident experience.

- Support leasing and property operations—from check-ins and inspections to leasing tours.

- Jump in to resolve resident issues quickly and with care.

- Work closely with maintenance, cleaning, and security teams to keep everything running smoothly.

About You

Passionate about people and a genuine interest in building communities. You take pride in great customer service and thrive on teamwork, collaborating with all members to ensure smooth day-to-day operations, while prioritising residents’ safety, privacy, and satisfaction.

What We’re Looking For

- Unrestricted working rights in Australia

- Strong communication skills with high attention to detail

- Confident problem solving and decision making ability

- Property or retail sales experience (highly regarded)

- Valid Agent’s Representative Certificate VIC (highly regarded)

Benefits

- Inclusive & Collaborative Culture – Be part of a diverse, welcoming team where your contributions truly matter.

- Your Voice Counts – Share ideas and feedback through annual engagement surveys and connect with colleagues via Viva Engage.

- Company-funded Flu Vaccinations – we’ve got your back during flu season.

- Rewarding Referrals – Earn up to $1,000 AUD when you successfully refer top talent to our team.

- Travel Benefits – Unlock exclusive rates and special perks at Essence Hotels & Apartments.

Submit your resume and cover letter today to kickstart your journey in Build To Rent.

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