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Concierge - Casual

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Melbourne, Victoria, Australia Unity Building Management and Concierge Full time $60,000 - $80,000 per year

About Unity Building Management and Concierge

Specialising in Melbourne's residential sector, UBMC is a subsidiary of Ironfish Real Estate Melbourne and takes pride in offering Building Management services that are tailored based on the management needs of its clients. Our constant focus on high customer service standards has helped us build credibility which is why we look for the best service people for our community.

We understand the value of customer service, hence why we invest a lot in our team members. We promote a culture of collaboration and respect, listen to our team members, encourage ideas for improvement, and train our team members not for this job but for their careers.

The Role

We are looking for a casual Concierge to join our team. As a member of the Concierge team, you will play an important role in fostering a sense of community amongst residents and ensuring the safety & security of our community. On a day-to-day basis, you will be coordinating requests on behalf of residents, maintaining the overall presentation of the building, and conducting perimeter & floor walks to ensure the security of our building is maintained.

Key responsibilities include (but are not limited to):

  • Providing exceptional, above-and-beyond service to all residents
  • Looking after the security of the building and monitoring CCTV systems
  • Facilitating parcel delivery and collections
  • Assisting with communal area bookings, pre and post booking checks
  • Assisting with move in & move out bookings and relevant inductions
  • Ensuring a high standard of presentation and cleanliness of the building
  • Liasing with Contractors for common area works

Requirements:

  • Availability to work on a rotating 24/7 roster.
  • Previous Concierge experience is highly preferred.
  • Punctual and reliable with a professional approach and a polished presentation.
  • Superior written and verbal communication skills are essential.
  • Competent in working with Microsoft Office Suite, including Word, Outlook and Excel.
  • Strong organizational skills, problem-solving ability, and high attention to detail.
  • A commitment to providing memorable experiences to our residents through building strong relationships

We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.