Senior Concierge

7 days ago

Melbourne, Victoria, Australia The Good Crowd Pty Ltd Full time $60,000 - $80,000 per year

Senior Concierge – Flemington

Permanent, Full-Time, On-site

Responsible for providing best-in-class concierge experience to our residents and guests.

About the client:

  • A well-known and reputed Victorian Residential Developer
  • Opportunity to work on their flagship project
  • Competitive remuneration + on the job training & development

The role:

Our client is a well-established, leading property developer who are in the final stages of completion of their flagship high-end luxury residential development in Flemington which will see it bring best-in-class amenities and services to its residents.

With the first occupants due to move in 3 months, we are looking to recruit a polished and professional Senior Concierge to curate, cultivate and elevate the resident experience.

Reporting to the Senior Facilities Manager, you will be overseeing day-to-day front-of-house operations, ensuring smooth building operations and act a point of contact for residents.

Key responsibilities:

  • Manage day-to-day front of house, greeting all residents and visitors.
  • Act as the primary point of contact for residents regarding move-in logistics, amenities bookings, and general day-to-day queries (including deliveries, mail, dry cleaning).
  • Handle inquiries via phone, email, and in person with professionalism and promptness, understanding points of escalation.
  • Monitor building access and maintain security protocols.
  • Report maintenance issues or building concerns promptly and manage building management platforms/systems.
  • Identify opportunities and ways to elevate the resident experience by reviewing feedback, interacting with tenants, and identifying new trends.
  • Assist with reporting and documentation related to building operations and resident engagement.
  • Liaise with the Owner's Corporation (OC).
  • Support the Senior Facilities Manager as required with day-to-day operational requirements

Who are we looking for?

  • 2 years' minimum experience in a similar high-end concierge or front of house role within hotels, residential apartments or commercial setting.
  • Forensic attention to detail
  • An exceptional and immaculate focus on personal grooming and appearance
  • Strong verbal and written communication
  • Customer centric mindset
  • Proficient in MS Office and Building Management System (WeWumbo) (preferred not essential)
  • Desire to learn and grow professional

More important information:

  • Parking provided on-site
  • Branded uniform will be provided
  • Mobile and laptop provided
  • Full-time on-site
  • There will be some requirement to work every other weekend and public holidays (this will be discussed in detail during the interview process)

Please note: If you are successful in securing a role, you will be subject to police and background checks as part of our standard recruitment process.

Applicants with Australian working rights (Australian PR, Australian Citizens and NZ citizens) need only apply.

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