Help Desk Analyst

3 weeks ago


Sydney, Australia Indigeco Pty Ltd Full time

Overview

- $80,000 salary + full-time permanent role
- Supportive team culture with strong career growth

The Role & What’s on Offer

- Permanent full-time employment (not contract)

- 6–8 week training program (1 week induction + shadowing on shifts)

- Exposure to cutting-edge Linux-based systems and AWS environments

- Supportive, collaborative team culture with opportunities for learning and growth

- Provide 24/7 Help Desk support on a rotating roster (day, night, weekend shifts)

- Remotely monitor, troubleshoot, and support Linux-based field systems and AWS cloud servers

- Act as the first point of contact for operators and staff via phone, Slack, and messaging platforms

- Escalate issues when required and maintain accurate logs/documentation

- Assist in onboarding and supporting new Help Desk team members

- Collaborate with other internal teams (engineering, verification, operations) when needed

About You

- Experience in Help Desk, IT Support, or Technical Support roles

- Confident in troubleshooting Linux environments; exposure to AWS is highly regarded

- Strong communication and problem-solving skills with the ability to remain calm under pressure

- Organised, detail-oriented, and able to work independently as well as in a team

- Flexible and committed to working a rotating 24/7 roster

- Able to pass police and driving history checks

- Willingness to travel nationally on occasion and maintain a secure home office setup

- Familiarity with Jira Service Management (JSM), Slack, Confluence, call forwarding tools & CCTV monitoring systems

If you are willing to travel to Ingleburn and support the team for the long term, this opportunity is for you. Please reach out to me.

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