Service Desk Analyst

2 weeks ago

Sydney, Australia CITR Full time

At CITR we specialise in IT within the Private, Government, Health, and Banking sectors. Throughout the process you can expect to be treated with the dignity and respect you deserve with a transparent experience. We will partner with you to find the right opportunity

**THE OPPORTUNITY**

A private sector client who is based in Sydney are currently looking for a Service Desk Analyst. They are a Managed Services Provider with clients across the nation, offering end to end solutions.

The Service Desk Analyst will use their skills and experience to monitor client systems and resolve client incidents and service requests in line with established Service Level Agreement time frames and client’s reasonable expectations. Through providing the desired client service, the Service Desk Analyst will assist, retain customers and achieve business outcomes and objectives.

**ABOUT YOU**

***You will have**:

- Demonstrated interpersonal and communication skills
- Exceptional analytical, problem solving and time management skills.
- ITIL Certification or relevant experience
- Relevant Tertiary or Industry Certified qualification

**To be successful in the role, you must have the following**:

- Strong customer service and work ethic
- Strong understanding of ITIL Service Management
- Effective verbal and written communication skills
- Experience with Microsoft Office products
- Minimum 1 year experience on service/help desk
- Windows 10 and 11 desktop environments
- Troubleshooting network environments
- Experience in IT Service Desk operations and incident management processes using a Call Management System
- Experience in using a Configuration Management Database System (CMDB)
- Experience in an Active Directory environment
- Experience in using Desktop Remote Management tools
- Experience working within a Service Level Agreement environment
- Managing client relationships and issue resolution

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